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Can't attach files anymore

Since I installed Yahoo Browserplus, I can no longer attach files to my emails. I do not get an error. It just tries to attach the file and never gets anywhere. I tried uninstalling Browserplus, but my only option is to "Attach files more easily".

The only way I have been able to attach a file is by switching back to classic, but I don't want to have to do that. I am really frustrated by this.

by
10 Replies
  • QUOTE (Jay @ Dec 3 2009, 02:57 PM) <{POST_SNAPBACK}>
    Since I installed Yahoo Browserplus, I can no longer attach files to my emails. I do not get an error. It just tries to attach the file and never gets anywhere. I tried uninstalling Browserplus, but my only option is to "Attach files more easily".

    The only way I have been able to attach a file is by switching back to classic, but I don't want to have to do that. I am really frustrated by this.



    did you get an answer to this yet? l am having the same problem
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  • QUOTE (lblbwd @ Dec 5 2009, 07:28 AM) <{POST_SNAPBACK}>
    did you get an answer to this yet? l am having the same problem


    Not yet. Still waiting for a response. If anyone can, please help us.
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  • QUOTE (Jay @ Dec 6 2009, 09:16 AM) <{POST_SNAPBACK}>
    Not yet. Still waiting for a response. If anyone can, please help us.



    This is the answer I got, but I still could not get it to work so uninstalled BrowserPlus and just use attach at the top not at the bottom.

    Thanks for writing to Yahoo! UK Customer Care.

    I understand you are unable to attach files in your Yahoo! Mail account.
    I apologise for the inconvenience this has caused you.

    If you are attempting to attach files by clicking on "ATTACH" button at
    the bottom left corner of compose window, you are using our enhanced
    attachment tool, called Yahoo! Browser Plus. Yahoo! BrowserPlus is an
    open source platform that extends the capabilities of your web browser
    to make richer web experiences possible.

    I. Please make that you are using an operating system and browser that
    supports the BrowserPlus add-on.

    Supported operating systems and browsers are:

    Mac OS X 10.4, Tiger (Intel only)
    Mac OS X 10.5, Leopard (Intel only)

    - Supported browsers are Firefox 2 & 3 and Safari 3

    Windows XP
    Windows Vista
    Windows 7

    - Supported browsers are IE 6, 7 & 8, Firefox 2 & 3, Safari 3 & 4 and
    Google Chrome

    II. Uninstall the BrowserPlus Add-on

    1. Log out of Mail by clicking the "Sign Out" link by your name in the
    upper-left of the Mail Page.
    2. Close your browser.
    3. Uninstall BrowserPlus. You can uninstall using the "BrowserPlus
    Configuration Panel".


    ########################################################################
    ################

    Macintosh OS:

    A. On a Macintosh go to "System Preferences", select the "BrowserPlus
    Configuration Panel".
    B. Click on "Uninstall BrowserPlus..."


    ########################################################################
    ################

    Windows OS:

    A. On Windows you can find both "Configure BrowserPlus" and "Uninstall
    BrowserPlus" Panels in "Program Files" -> "BrowserPlus".
    B. Click on "Uninstall BrowserPlus"
    C. Confirm that you want to uninstall.

    NOTE: You can also remove BrowserPlus from Windows from the "Add/Remove
    Programs" control panel.

    4. Launch your Browser and log into Mail at:

    http://uk.mail.yahoo.com

    You will be able to continue to attach files in the normal manner.

    To reinstall BrowserPlus please visit the following web page and follow
    the instructions provided there:

    http://browserplus.yahoo.com/install/


    ------------------------------------------------------------------------
    --------------------------------------------------

    If you are attempting to attach files by clicking on ATTACH button at
    the above your compose window (near the SEND button), please follow the
    below troubleshooting steps:

    I've found that this can most often be resolved by checking your browser
    add-ons or your network security software, another possibility is that
    it's an issue with your router model.

    I. Temporarily disable Anti-Virus/Anti-spy and firewall Products:
    ______________________________________________________________________

    Maybe one of your security applications, such as your antivirus,
    anti-spyware, or firewall products, is causing a problem with your
    Yahoo! Mail. To see if this is the problem, please temporarily disable
    your security software to see if the issue goes away.

    1. For most security software products, you can right-click on the
    security software icon in the bottom right-hand corner of your screen,
    by the system clock. This will usually pop up a menu with "Preferences"
    or "disable" as an option.
    2. Try to change one of those options to see if the issue goes away.

    PLEASE NOTE: In some cases, you might not be able to completely disable
    the security software. The directions for each security software package
    differ from vendor to vendor. If you need help, please get in touch with
    your security software vendor or computer Help desk.

    II. Disable Internet browser Add-Ons/Plug Ins:
    ___________________________________________________

    Each Internet browser comes with optional upgrades or enhancements
    commonly known as "add-ons" or "plug-ins." These features make your
    Internet browser more useful & certain add-ons or plug-ins can
    potentially cause issues with Yahoo! Mail.

    To find out if this is the case, please try one of the following tasks
    for your specific browser: common uses include (but aren't limited to)
    Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts,
    Email alerts, Anti-virus/Anti-spy or Games

    If you're running FireFox:

    1. From the "Tools" menu, select "Add-ons" or "Extensions" depending on
    your version.
    2. Disable or uninstall extensions found here.
    3. Click "OK."
    4. Close and relaunch your Internet browser.

    NOTE: Once a FireFox extension has been uninstalled, you can reinstall
    it by visiting the FireFox extension library here:

    https://addons.mozilla.org/?application=firefox


    ------------------------------------------------------------------------
    --

    III. Another possibility is that you may have an issue with your router
    model.

    ________________________________________________________________________
    __

    Are you using a Linksys WRT54GR? If so, please remove all access
    restrictions set on the router, as this should resolve the issue.

    If these steps do not help, please reply to this email letting us know
    what steps you've tried, and the result. This will help our engineering
    teams diagnose this issue.

    Thank you for your patience while we work on investigating the issue
    you've reported.

    Regards,

    Aaliyah

    Customer Care - Yahoo! UK & Ireland

    CONFIDENTIALITY NOTICE: This email and any attachment is confidential
    and
    may be legally privileged. It is intended for the named recipient only.




    Original Message Follows:
    -------------------------

    Mail-Id:
    w1.help.ch1.yahoo.com-/l/uk/yahoo/mail/yahoomail/general-03.html-1261224
    319-1596

    1. What is your name and Yahoo! ID?
    ------------------------------------
    Name: Irene Owen

    Yahoo! ID: i.owen

    2. What is your email address?
    -------------------------------
    Email Address: i.owen@yahoo.com

    3. Issue Type
    --------------
    Problem area: Attachment Problem ⬠uploading and attaching

    How often this occurs: Always

    4. Describe your problem:
    --------------------------
    I have tried in Firefox and Internet Explorer and I cannot upload
    photo attachments. I have tried closing all other tabs and I have tried
    restarting the computer, but nothing happens, no error message, just
    nothing.

    5. Provide your computer system information.
    ---------------------------------------------
    Internet Service Provider (i.e.: BT, Orange): Orange

    Browser Version (i.e. IE7, FF2.0): FF3.5.6

    Operating System (i.e. WinXP, Mac, Linux): Win Vista

    Type of Browser (i.e. FireFox, IE): Firefox
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  • QUOTE (I @ Dec 19 2009, 01:00 PM) <{POST_SNAPBACK}>
    This is the answer I got, but I still could not get it to work so uninstalled BrowserPlus and just use attach at the top not at the bottom.

    Thanks for writing to Yahoo! UK Customer Care.

    I understand you are unable to attach files in your Yahoo! Mail account.
    I apologise for the inconvenience this has caused you.

    If you are attempting to attach files by clicking on "ATTACH" button at
    the bottom left corner of compose window, you are using our enhanced
    attachment tool, called Yahoo! Browser Plus. Yahoo! BrowserPlus is an
    open source platform that extends the capabilities of your web browser
    to make richer web experiences possible.

    I. Please make that you are using an operating system and browser that
    supports the BrowserPlus add-on.

    Supported operating systems and browsers are:

    Mac OS X 10.4, Tiger (Intel only)
    Mac OS X 10.5, Leopard (Intel only)

    - Supported browsers are Firefox 2 & 3 and Safari 3

    Windows XP
    Windows Vista
    Windows 7

    - Supported browsers are IE 6, 7 & 8, Firefox 2 & 3, Safari 3 & 4 and
    Google Chrome

    II. Uninstall the BrowserPlus Add-on

    1. Log out of Mail by clicking the "Sign Out" link by your name in the
    upper-left of the Mail Page.
    2. Close your browser.
    3. Uninstall BrowserPlus. You can uninstall using the "BrowserPlus
    Configuration Panel".


    ########################################################################
    ################

    Macintosh OS:

    A. On a Macintosh go to "System Preferences", select the "BrowserPlus
    Configuration Panel".
    B. Click on "Uninstall BrowserPlus..."


    ########################################################################
    ################

    Windows OS:

    A. On Windows you can find both "Configure BrowserPlus" and "Uninstall
    BrowserPlus" Panels in "Program Files" -> "BrowserPlus".
    B. Click on "Uninstall BrowserPlus"
    C. Confirm that you want to uninstall.

    NOTE: You can also remove BrowserPlus from Windows from the "Add/Remove
    Programs" control panel.

    4. Launch your Browser and log into Mail at:

    http://uk.mail.yahoo.com

    You will be able to continue to attach files in the normal manner.

    To reinstall BrowserPlus please visit the following web page and follow
    the instructions provided there:

    http://browserplus.yahoo.com/install/


    ------------------------------------------------------------------------
    --------------------------------------------------

    If you are attempting to attach files by clicking on ATTACH button at
    the above your compose window (near the SEND button), please follow the
    below troubleshooting steps:

    I've found that this can most often be resolved by checking your browser
    add-ons or your network security software, another possibility is that
    it's an issue with your router model.

    I. Temporarily disable Anti-Virus/Anti-spy and firewall Products:
    ______________________________________________________________________

    Maybe one of your security applications, such as your antivirus,
    anti-spyware, or firewall products, is causing a problem with your
    Yahoo! Mail. To see if this is the problem, please temporarily disable
    your security software to see if the issue goes away.

    1. For most security software products, you can right-click on the
    security software icon in the bottom right-hand corner of your screen,
    by the system clock. This will usually pop up a menu with "Preferences"
    or "disable" as an option.
    2. Try to change one of those options to see if the issue goes away.

    PLEASE NOTE: In some cases, you might not be able to completely disable
    the security software. The directions for each security software package
    differ from vendor to vendor. If you need help, please get in touch with
    your security software vendor or computer Help desk.

    II. Disable Internet browser Add-Ons/Plug Ins:
    ___________________________________________________

    Each Internet browser comes with optional upgrades or enhancements
    commonly known as "add-ons" or "plug-ins." These features make your
    Internet browser more useful & certain add-ons or plug-ins can
    potentially cause issues with Yahoo! Mail.

    To find out if this is the case, please try one of the following tasks
    for your specific browser: common uses include (but aren't limited to)
    Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts,
    Email alerts, Anti-virus/Anti-spy or Games

    If you're running FireFox:

    1. From the "Tools" menu, select "Add-ons" or "Extensions" depending on
    your version.
    2. Disable or uninstall extensions found here.
    3. Click "OK."
    4. Close and relaunch your Internet browser.

    NOTE: Once a FireFox extension has been uninstalled, you can reinstall
    it by visiting the FireFox extension library here:

    https://addons.mozilla.org/?application=firefox


    ------------------------------------------------------------------------
    --

    III. Another possibility is that you may have an issue with your router
    model.

    ________________________________________________________________________
    __

    Are you using a Linksys WRT54GR? If so, please remove all access
    restrictions set on the router, as this should resolve the issue.

    If these steps do not help, please reply to this email letting us know
    what steps you've tried, and the result. This will help our engineering
    teams diagnose this issue.

    Thank you for your patience while we work on investigating the issue
    you've reported.

    Regards,

    Aaliyah

    Customer Care - Yahoo! UK & Ireland

    CONFIDENTIALITY NOTICE: This email and any attachment is confidential
    and
    may be legally privileged. It is intended for the named recipient only.




    Original Message Follows:
    -------------------------

    Mail-Id:
    w1.help.ch1.yahoo.com-/l/uk/yahoo/mail/yahoomail/general-03.html-1261224
    319-1596

    1. What is your name and Yahoo! ID?
    ------------------------------------
    Name: Irene Owen

    Yahoo! ID: i.owen

    2. What is your email address?
    -------------------------------
    Email Address: i.owen@yahoo.com

    3. Issue Type
    --------------
    Problem area: Attachment Problem ⬠uploading and attaching

    How often this occurs: Always

    4. Describe your problem:
    --------------------------
    I have tried in Firefox and Internet Explorer and I cannot upload
    photo attachments. I have tried closing all other tabs and I have tried
    restarting the computer, but nothing happens, no error message, just
    nothing.

    5. Provide your computer system information.
    ---------------------------------------------
    Internet Service Provider (i.e.: BT, Orange): Orange

    Browser Version (i.e. IE7, FF2.0): FF3.5.6

    Operating System (i.e. WinXP, Mac, Linux): Win Vista

    Type of Browser (i.e. FireFox, IE): Firefox



    OK I have an HP Pavilion a6620f PC running on a 64 bit Windows Vita Premium at Home OS, I am using Firefox 3.5.6 and IE8 and Opera 9.64 and my provider is Comcast. No matter how I try I cannot get Yahoo Browser Plus to attach anything besides documents. It won't work on pix. So I uninstalled it and still neither Attach top nor Attach bottom works! I cannot even link to a pix within the message itself dammit! What the Hell's wrong with this piece of junk you guys at Yahoo just came up with anyway! Help! Please! Thanks and happy holidays- JKMc/K&K- Brookhaven PA 19015-1903- USA
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  • You can attach files by just clicking on the "Attach" button on the New message's toolbar. You dont have to click on the "attach files more easily" link
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  •  
    Enter Your Code Here</code>
    I have  read all the things you are to un install etc. but that is greek to me.  I am a 73 yr old gramma and need someone jjust
    to tell me how to attach some memo's and  pictures and I am done.   Why do they assume that all users are computer geeks??

    QUOTE(Manuel @ 21 Jan 2010 8:55 PM)
    You can attach files by just clicking on the "Attach" button on the New message's toolbar. You dont have to click on the "attach files more easily" link
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  • Well I seem to have a similar problem..

    Within BT Yahoo email if I try to attach a document, picture or anything else all I get is a revolving circle indicating that it is trying to attach. This goes on for ever ( I get bored after about 10 minutes) but the 'attach' never completes. I even tried to attach a document with just one word of text - same thing. And yes it used to work perfectly.

    Any ideas?

    Thanks
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    • Apr 26, 2012
    Had the exact same problem with attachments, although my husband using same PC and router, but different email addr, didn't. Talked to BT via chat and then by phone, and finally it was resolved by unplugging/plugging all connections and power to our BT Home-hub, waiting til all the lights had come back to blue, then holding in the "reset" button at the back for 15 seconds to force another reset of the Hub.
    After this I was able to use attachments OK. Hope this helps. Annette. 
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  • I had a problem with Attachmnets the would not Attach or Download.

    Rang BT Yahoo.

    Turn off HUB Turn off Modem wait 10 seconds then turn on and wait till lights glow correctly - all on.

    Restart Emails and Try again.

    It worked.

    Did not find this when looking on Internet.
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  • Please contact Yahoo Mail Help here:  help.yahoo.com/l/us/yahoo/mail/yahoomail/
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