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User's identifier mysteriously changed

We had a problem reported from a Yahoo user unable to login to our site with OpenID.

Our records show that he first logged in 2 weeks ago, and his identifier was of this format:
http://me.yahoo.com/username#abcde

When he tried to login yesterday, his identifier was of the random 24-character variety.

Since our system doesn't allow multiple users with the same email address, he was unable to create a new account with this new OpenID.

The obvious answer is that he has multiple OpenIDs and selected the wrong one to login with. But he sent us a video of his screen while trying to log in, and the Yahoo OpenID approval page did *not* have the dropdown list for selecting from multiple identifiers.

It appears that the identifier got changed somehow. Should that be possible?

I can send the user's ID's by email if needed.

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