New vizo Can't connect to netflix

Just purchased a 55 vizo smart tv with preloaded apps like Netflix. Model number e 4801-b2 land with a blue ray player to watch Netflix This is our 4 th vizo , but our first smart one.
We are on wifi, connected without problems. Free channels loaded..no problems. Tried to open Netflix and receive many error messages. Not wifi connection, can't connect......help! What am I doing wrong? None of the preloaded apps work.

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