General Questions

Where’s my data? How often is data updated on the Flurry portal?

Flurry Analytics processes data throughout the day. If you just implemented Flurry Analytics you should expect to see data reporting to your project’s analytics page every few hours from when you first launched your application integrated with the SDK. If you’ve added Events, the first place your data will appear is the Events log section, located in the Events menu - data here will populate within minutes. From there, the remaining metrics and associated charts will subsequently be populated with this data. If data is still not populating in the Flurry portal, here are a few checks to ensure your integration is correct:

  • Ensure that you have included your app’s API key in your code
  • If you are running tests via an emulator, please ensure that the home button is pressed before closing the app
  • Check if there is any firewall / ad-blocker blocking connectivity to Flurry

Note: All the data reported on the Flurry’s site reflects the Pacific Time Zone.

What is the size of Flurry’s iOS and Android SDK library for Analytics?

The iOS SDK library for Analytics is roughly 6.0 MB (based on v.6.3.0 release). However, the actual size added to the app is highly dependent on which architecture slices the app is using. The Flurry Analytics SDK will typically add 400KB when compiling for standard architectures (ARM64, ARMv7, ARMv7s). The Android SDK for Analytics is 200KB (based on v.5.4.0 release).

How are sessions counted?

If the app pauses or moves to the background for more than 10 seconds, the next time the app runs, Flurry agent will automatically create a new session and end the previous session. Otherwise, Flurry agent will continue the same session. This can be updated via the setSessionContinueSeconds method. If the app is terminated, a new session will be created when the app runs again.

What happens with my data during maintenance?

We continue to collect data from mobile applications even during maintenance. If you are using Flurry Analytics to monitor your mobile applications you will not lose any data due to this maintenance period.

Is there a way to ignore “test” data or specific devices for analytics?

We currently do not have a way to “reset” data. You may want to try the following approach to prevent test data from appearing in your stats: create two projects, one for development/testing and one for consumers. When you are ready to send the application to the public, you can swap to the project key that points to the consumer project.

Another alternative is to set the custom time frame at the top right of the page in the analytics view of the application to start on the date the application is released. That way, no previous data from testing/development will show in this timeframe.

How do I know if a new version of my SDK/Agent code is available?

View the project you are currently working on. If there is a new version of the SDK available you will notice the NEW SDK Upgrade Available link located next to the Create New Version and View Changes Logs links on the bottom of your project.

Click on the NEW SDK Upgrade Available link to download the latest SDK.

For Windows Phone, although the newest version of the SDK will be shown for all Windows Phone projects, the newest version is compatible with Windows Phone 8 applications only.

I have a universal iOS app. How should I integrate it with Flurry? Will I be able to track my iPad and iPhone users separately?

Please use the iPhone SDK to track a universal iOS app. By default, data from your iPad and iPhone users will appear under one project in the Flurry portal using this method.

If you would like to track and understand usage of your iPhone and iPad users separately, the best practice is to create two separate projects in Flurry (one each for iPad and iPhone) and generate two API keys.

Next, integrate your app using the iPhone SDK and use the two API keys in your app code using the logic below:

Can I track Events (e.g. pressing of a button) with Flurry Analytics if my app is a wrapper to my mobile website? The actions take place on the site server that the app is wrapping.

Yes, you can track these Events. If the action you want to track (e.g. button pressing) exists in the app code, then simply log an Event on the app side. If the button exists on the mobile webpage shown in a Web View, you will need to inject a Javascript function that will fire off an additional custom URL when the button is pressed. This URL will have a custom scheme, for example, “myapp://buttonclicked”. Then in the app code, you will need to capture that URL before your Web View fires it. When you see that the URL is your specified URL (“myapp://...”), you can log an Event on the app side.

There are several ways to capture the custom URL before it is loaded by the Web View. In iOS you would need to implement the UIWebViewDelegate method webView:shouldStartLoadWithRequest:navigationType:. On Android, you could implement a WebViewClient with the shouldOverrideUrlLoading method.

I am receiving the error Undefined symbols for architecture : "\_OBJC\_CLASS\_$\_Flurry", referenced from:. How do I troubleshoot this?

If you are upgrading to a newer version of Flurry, replace the older folder with the new folder in the same location. If you place the SDK in a new location, in xCode please go to your Project > Target > Build Settings and search for ‘Library_Search_Paths”. In this setting, please remove all old references to the Flurry SDK.

If you are still seeing this issue, please ensure you have added the SystemConfiguration.framework.

Are there any third-party plugins for Phonegap, Cordova or Unity?

The following plugins are not maintained or supported by Yahoo and are used at your own risk. For plugin support please contact the maintainers directly.

I’ve looked through all the relevant areas of the Support Center and read the FAQ, but I still have questions.

Our team is answering questions on Flurry Forums.