I got to spend last Wednesday hob-nobbing with 250 social media and community nerds at the second Online Community UnConference held at the Computer Science Museum in Mountain View. The people involved in community management tend to be uber social, and just as it seems, they love to talk. In fact, the board filled up with sessions in minutes. I've never been to an unconference that filled up the session board that fast!
Yahoo! was well represented, with a number of current community managers and alumni. Heather Champ, Community Manager of Flickr and Derek Powazek from Fray spoke about the bad times all communities cycle through. Their topic, "Worst Case Scenarios: What To Do When Things Go Terribly Wrong", was a great reminder. When you think of community management, especially in the beginning, it seems all beer and roses (I hate wine). I don't think many of us think of the bad until it happens. Things can and often do go wrong in this sector, and getting blindsided is neverRead More »from Online community unconference a hit