I am having the same exact problem, except I am not getting any error messages. I have no idea what to do! I have googled the crap out of this and have found nothing! I have uninstalled the BrowserPlus!...I have installed it, I have uninstalled my two browsers, explorer and mozilla, and still nothing. It is so incredibly frustrating! Please help someone!

When I click attachmen, I get the top left quarter of the "Browser Plus" download box. The box cannot be expanded to get at the download or decline buttons. This just locks up my computer and the only thing I have control of is the location of the b+ box. The only control that will work is the three fingered salute. Also I can no longer e mail my invoices, all I get is a blank "compose mail" page with the "done" message at the bottom. I had no problems until yesterday when some of us experienced e mai prolem.

I'm having exactly the same problem on 14 computers (I own a small internet café) and it's IMPOSSIBLE to find the solution. All my computers are on Windows XP and IE8.
Browserplus works ok on each pc under administrator, but it won't work for the users (nor with limited, nor with admin rights).
It's very annoying. Can Yahoo work something out for this quickly please?

This is turning out to be really frustrating as i can't seem to get any answers. I can't attach anything to any email in the new yahoo mail anymore. A switch to yahoo classic seems to help, but what a pain! The switch to the new yahoo mail was great before they messed with how attachments are handled. I have uninstalled and reinstalled BrowserPlus, which does not help. All i get in the new yahoo mail now, is an error message when trying to attach saying "1 (or 2, or whatever) file(s) can't be sent"... clicking on the retry button does ABSOLUTELY NOTHING to help. It's very annoying, as i now have to resort to using Outlook to attach a file, then send it to my yahoo account and forward it from there. This has been going on for me for a couple weeks, and i have a two yahoo mail accounts that this problem exists with.

Javier, Lynn, and Prince,

Thanks for the reports and your patience. Here are a couple questions:

1. is the problem specific to a particular file?
2. if you close your browser, UNINSTALL BrowserPlus (via the start menu) and retry attaching, does it work?
(do not click the "attach files more easily" link at the bottom, but rather the "attach" button at the top.

Based on this I'll escalate the issue and get answers for you.

thanks again for your patience,
lloyd

Lloyd, thanks for your answer. I follow your instructions and with mozilla firefox 3.5.5 it didn't work, but with internet explorer 8 it does. For now im goint to use internet explorer, but i hope you can fix this with firefox because it is my favorite browser, and also it would be nicer if i can use the new browser plus for attachments.
Thanks.

Hi Lloyd,
The problem is not specific to a file type... it happens with word docs, photos (switching the size option doesn't help), music files, etc...
I've completely closed out of the browser, uninstalled Browser plus, and have tried attaching with the button at the top. Then it begins the automatic download for the browser plus add-on, and still doesn't work. I usually try attaching using the button at the top - i started trying with the 'attach' option down below when the top button didn't seem to get the files attached.
Just to be sure i wasn't making this up, i tried it again... and this time it actually seems to work just fine! One thing i had noticed before was that the 'status bar' along the attachment wasn't being filled to show it was attaching... now it does. Interesting. I'm not sure what changed as i haven't done anything to my computer or my addons since my previous post, but it does seem to work again.
I will say this Lloyd, that i am quite pleased with your attentiveness to the issue at hand. I had expected to post on this forum and not see a response for a week, if that... and to see something within a few days is above what i expected from yahoo, ... even if my issue had not been resolved at this moment, i still appreciate getting a response and further questions to solve the issue.
Lynn

Lloyd,
For me the problem still isn't solved. I'm still getting the following error message(s) when I try to attache files with Browserplus:
Error loading Yahoo! Mail Attachment Uploader
Click again on the Attach button to use regular uploader. Error Message:
Problem starting services: could not attain corelet

I've sent you a logfile one week ago, but I didn't get an answer yet. Were you able to do anything with it?
I'm not a jalous type, but it seems that you're answering to everybody but me. Is there a reason for it, or are you not getting my messages?

I would like to (re)explain the problem, hoping that you will be able to help solving it:
I have 14 pc's (a small internet café) running with Windows XP and IE8, and the problem is the same on each pc.
Each pc has two accounts, one for the administrator and one limited account for the users.
On the administrator account, Browserplus works fine, no problem.
On the user account it keeps on giving the (above) error message.
It doesn't matter if the user account has limited rights or admin rights. In both cases the Browserplus services (such as Upload, FileAcces and ImageAlt) won't install. When I click on "Attach", it looks like those services are being installed, but finally they don't.
When I go to your web page "browserplus.yahoo.com" to check those services, they are not installed. Even clicking on "install service" doesn't install it. It initially looks like they're getting installed, but when I close the Browser and re-open it, the services appear as non-installed again.
Again, all these problems only appear in the user account (with limited -or admin rights), while it's working ok on the administrator account(s).

It is starting to be VERY annoying and I'm starting to loose the good reputation of my internet cafe, because my clients are getting these error messages on their screens and they think that it's because of my computers. PLEASE HELP!

I installed this Browser Plus and I'm stuck. It's making me have to spend hours trying to figure it out. I don't like it and just want to attach picures to my e-mail I wish I wouldn't have installed it. Diana

Lloyd, thanks for your answer. I follow your instructions and with mozilla firefox 3.5.5 it didn't work, but with internet explorer 8 it does. For now im goint to use internet explorer, but i hope you can fix this with firefox because it is my favorite browser, and also it would be nicer if i can use the new browser plus for attachments.
Thanks.

i google'd this down to the bone and found nothing. i can't imagine i am the only 1 with this problem. and it's been going on for a few weeks. you MIGHT want to consider fixing this and rolling out an update!!! i'm having this problem on 2 different computers using 2 different internet services and i've tried mozilla and internet explorer...same result!
the 1st time i select on yahoo mail - attach i receive the error message below. the 2nd time i select attach i get a browser window and can select on multiple files...which is what i wanted the 1st time.


Error loading Yahoo! Mail Attachment Uploader
Click again on the Attach button to use regular uploader. Error Message:
Problem starting services: could not attain corelet

Hey All,

Thanks to John and Joan for providing us with reports, we've identified at least one possible cause of "could not find corelets" errors.

On Windows XP if you have a windows login with TWO SPACES in it, BrowserPlus will fail in this way.

Two questions:

1. is anyone experiencing this precise symptom who is not on XP or does not have two spaces in their user name? What is your username?

2. Can anyone experiencing the problem create a new username without double spaces and confirm that it's fixed?

We should be able to get a fix out in the coming weeks.

Thanks a ton for making your voices heard and helping us fix this! What a weird bug!

Hi Lloyd,
sorry for ma late reaction, I've been absent for a few days.

I've followed your instructions and created a new account without space. You are right, this one works!
But it's too complicated to create all new users for all my computers, so in order to avoid these complications, the next thing I tried is to change the name of the present user by taking out the spaces.
Unfortunately that doesn't work. It still keeps on giving the correlet problem, even though the spaces aren't there anymore.

Do you think that Yahoo will correct the problem soon, so that I can keep on using the present users on my computers? In that case I'll wait for the correction, because that will prevent me from a lot of extra work.

Many thanks in advance,

John

lloyd

hi everyone

ran through various options and it seems that either browser plus or the yahoo! uploader are the issue.
i have uninstalled browser plus and have opted not to re-install the uploader and am now able to attach files just fine.
i was also able to attach files with browser plus, but without the uploader, so maybe the problem lies with that application.

c

Sorry for my bad English
I had problems whit attaching files like everyone else in this topic. Finally I figure the problem out (my problem). Apparently it is the antivirus which is responsible for this problem, y shot my antivirus down and could attach the problematic files without any problem. Let me know if you have the same result. :)

Hi Javier,

I, like you, love firefox. I'm confused as to why it would not be working on firefox. There's a couple steps we can take to diagnose it. First, you could visit yahoo mail in firefox, then follow the steps I gave John Weink to send us a problem report (including logs).

Second, you could visit browserplus.yahoo.com in firefox and see if there's a version in the upper left corner?



Another thing we can check, is you can type in "about:plugins" into the firefox url bar. Do you see an entry for the "Yahoo! BrowserPlus Plugin"? For reference, here is what I see:



curiously,
lloyd

i google'd this down to the bone and found nothing. i can't imagine i am the only 1 with this problem. and it's been going on for a few weeks. you MIGHT want to consider fixing this and rolling out an update!!! i'm having this problem on 2 different computers using 2 different internet services and i've tried mozilla and internet explorer...same result!
the 1st time i select on yahoo mail - attach i receive the error message below. the 2nd time i select attach i get a browser window and can select on multiple files...which is what i wanted the 1st time.


Error loading Yahoo! Mail Attachment Uploader
Click again on the Attach button to use regular uploader. Error Message:
Problem starting services: could not attain corelet

This is turning out to be really frustrating as i can't seem to get any answers. I can't attach anything to any email in the new yahoo mail anymore. A switch to yahoo classic seems to help, but what a pain! The switch to the new yahoo mail was great before they messed with how attachments are handled. I have uninstalled and reinstalled BrowserPlus, which does not help. All i get in the new yahoo mail now, is an error message when trying to attach saying "1 (or 2, or whatever) file(s) can't be sent"... clicking on the retry button does ABSOLUTELY NOTHING to help. It's very annoying, as i now have to resort to using Outlook to attach a file, then send it to my yahoo account and forward it from there. This has been going on for me for a couple weeks, and i have a two yahoo mail accounts that this problem exists with.

I just started to have the attachment problem. Started with a 846kb attachment. I have windows XP (original, not an upgrade), Firefox. I can't even forward an email with an attachment. However, I sent a picture to my sister and it went through. The other attachments ranged from 1MB to 5MB. Size doesn't seem to matter though. REALLY aggravating, as I am way too busy to spend hours on trying to fix this. I will try to send the log, but just curious as to why there hasn't been any other posts in the last couple weeks. Have others resolved this problem? My login name has no spaces. Any new in?

I am having the same problem, I can not attach anything in my emails....and i am starting to get very upset. What happen to my email???? and how do I fix this Yahoo problem??
I don't even have "attach files easily" at the bottom of my emails...and i can not drag and drop anything either.

Kim

Switch to Yahoo! Mail Classic. It works. It'll pop up asking you why are you doing it. Click on "feedback" and say it with your words. I suppose they are getting loads of protests and even insults. It must be quite a big problem as they use so much time troublesooting it. :aI hope they get even more protests as they should be taking time troubleshooting this big problem, we are the customers after all. Very frustrated....

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