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Unable to install BrowserPlus

Hello,

I had browserplus but I desinstall it.

I want to install it again but the installation process starts but then stop and disappears.

Can you please help?

Thank you in advance,

Elodie

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13 Replies
  • QUOTE (Elodie @ Jul 7 2010, 11:31 AM) <{POST_SNAPBACK}>
    Hello,

    I had browserplus but I desinstall it.

    I want to install it again but the installation process starts but then stop and disappears.

    Can you please help?

    Thank you in advance,

    Elodie


    Elodie,

    Sorry to hear that you're having problems. Please see http://browserplus.org/docs/FAQ.html#diagn...nstallerProblem
    Please email us the installer log as described on that page, it's the only way we can figure out these pesky intermittent failures.

    Thanks.

    -- gordon
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  • Elodie,

    I got your installer log, thanks. I'll take a look and see if I can figure anything out.

    -- gordon
    [/quote]
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  • Hello,

    Have you find anything?
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  • QUOTE (Elodie @ Jul 13 2010, 12:24 PM) <{POST_SNAPBACK}>
    Hello,

    Have you find anything?


    Haven't been able to devote any time to it yet.

    -- gordon
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  • Hi...

    I couldn't install browser plus either. I got an ERROR that said: Access was denied.

    I tried to download it twice and the same ERROR message came up.

    I need this so I can finish optimizing my two pages: Girls Rugs and Boys Rugs.

    So I need all the help I can get with this.

    Thank you very much in advance!
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  • QUOTE (BUBBA @ Jul 15 2010, 06:41 PM) <{POST_SNAPBACK}>
    Hi...

    I couldn't install browser plus either. I got an ERROR that said: Access was denied.

    I tried to download it twice and the same ERROR message came up.

    I need this so I can finish optimizing my two pages: Girls Rugs and Boys Rugs.

    So I need all the help I can get with this.

    Thank you very much in advance!


    BUBBA,

    Got your installer log, thanks. I have a thought. What anti-virus software are you running? It appears that the installer was unable to actually launch. The installer and it's associated goodies get downloaded and unpacked into a temp directory, then the installer is launched. I'm wonder if your anti-virus software is preventing an exe from being executed from a temp directory.

    -- gordon
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  • This is not the solution for my post....
    Have you find something?
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  • Elodie,

    I've had a chance to look into your installer failure, and I suspect some odd proxy behavior. The http trace of your failed install and a successful install are very different. Are you behind a proxy server? If you would, can you try to visit http://browserplus.yahoo.com/api/v3/platfo...t/version/win32 and let me know what result you get? You should see something like:

    {"version":"2.9.2","size":2552260}

    Thanks.

    -- gordon
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  • QUOTE (Gordon @ Jul 26 2010, 09:29 AM) <{POST_SNAPBACK}>
    Elodie,

    I've had a chance to look into your installer failure, and I suspect some odd proxy behavior. The http trace of your failed install and a successful install are very different. Are you behind a proxy server? If you would, can you try to visit http://browserplus.yahoo.com/api/v3/platfo...t/version/win32 and let me know what result you get? You should see something like:

    {"version":"2.9.2","size":2552260}

    Thanks.

    -- gordon


    Hello,

    I am using Firefox and I did not set up the proxy in my options

    The result I get is {"version":"2.9.2","size":2552260}

    Elodie
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  • QUOTE (Elodie @ Jul 27 2010, 10:41 PM) <{POST_SNAPBACK}>
    Hello,

    I am using Firefox and I did not set up the proxy in my options

    The result I get is {"version":"2.9.2","size":2552260}

    Elodie




    What should I do?
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  • QUOTE (Elodie @ Aug 1 2010, 05:16 AM) <{POST_SNAPBACK}>
    What should I do?


    For some reason, your machine times out when querying our distribution servers. Be aware that BrowserPlus uses the system proxy settings (Firefox does not). You can always try downloading and running the full installer from http://github.com/browserplus/platform/dow..._2.9.8_full.exe

    -- gordon
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  • Start IE and check the proxy settings there. I think BP uses the IE settings and firfox does not.

    QUOTE (Gordon @ Aug 3 2010, 08:49 AM) <{POST_SNAPBACK}>
    For some reason, your machine times out when querying our distribution servers. Be aware that BrowserPlus uses the system proxy settings (Firefox does not). You can always try downloading and running the full installer from http://github.com/browserplus/platform/dow..._2.9.8_full.exe

    -- gordon
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  • I am unable to download Browser Plus in Firefox. No problems with IE, but I hate IE and wondering if anyone could help me. Window for installer does open up and seems to be in progress, but nothing ever happens. The process is never completed. No error messages or anything, just cannot complete installation. What could be the cause? :h
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