Since I installed Yahoo Browserplus, I can no longer attach files to my emails. I do not get an error. It just tries to attach the file and never gets anywhere. I tried uninstalling Browserplus, but my only option is to "Attach files more easily".

The only way I have been able to attach a file is by switching back to classic, but I don't want to have to do that. I am really frustrated by this.

did you get an answer to this yet? l am having the same problem

Not yet. Still waiting for a response. If anyone can, please help us.

This is the answer I got, but I still could not get it to work so uninstalled BrowserPlus and just use attach at the top not at the bottom.

Thanks for writing to Yahoo! UK Customer Care.

I understand you are unable to attach files in your Yahoo! Mail account.
I apologise for the inconvenience this has caused you.

If you are attempting to attach files by clicking on "ATTACH" button at
the bottom left corner of compose window, you are using our enhanced
attachment tool, called Yahoo! Browser Plus. Yahoo! BrowserPlus is an
open source platform that extends the capabilities of your web browser
to make richer web experiences possible.

I. Please make that you are using an operating system and browser that
supports the BrowserPlus add-on.

Supported operating systems and browsers are:

Mac OS X 10.4, Tiger (Intel only)
Mac OS X 10.5, Leopard (Intel only)

- Supported browsers are Firefox 2 & 3 and Safari 3

Windows XP
Windows Vista
Windows 7

- Supported browsers are IE 6, 7 & 8, Firefox 2 & 3, Safari 3 & 4 and
Google Chrome

II. Uninstall the BrowserPlus Add-on

1. Log out of Mail by clicking the "Sign Out" link by your name in the
upper-left of the Mail Page.
2. Close your browser.
3. Uninstall BrowserPlus. You can uninstall using the "BrowserPlus
Configuration Panel".


########################################################################
################

Macintosh OS:

A. On a Macintosh go to "System Preferences", select the "BrowserPlus
Configuration Panel".
B. Click on "Uninstall BrowserPlus..."


########################################################################
################

Windows OS:

A. On Windows you can find both "Configure BrowserPlus" and "Uninstall
BrowserPlus" Panels in "Program Files" -> "BrowserPlus".
B. Click on "Uninstall BrowserPlus"
C. Confirm that you want to uninstall.

NOTE: You can also remove BrowserPlus from Windows from the "Add/Remove
Programs" control panel.

4. Launch your Browser and log into Mail at:

http://uk.mail.yahoo.com

You will be able to continue to attach files in the normal manner.

To reinstall BrowserPlus please visit the following web page and follow
the instructions provided there:

http://browserplus.yahoo.com/install/


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--------------------------------------------------

If you are attempting to attach files by clicking on ATTACH button at
the above your compose window (near the SEND button), please follow the
below troubleshooting steps:

I've found that this can most often be resolved by checking your browser
add-ons or your network security software, another possibility is that
it's an issue with your router model.

I. Temporarily disable Anti-Virus/Anti-spy and firewall Products:
______________________________________________________________________

Maybe one of your security applications, such as your antivirus,
anti-spyware, or firewall products, is causing a problem with your
Yahoo! Mail. To see if this is the problem, please temporarily disable
your security software to see if the issue goes away.

1. For most security software products, you can right-click on the
security software icon in the bottom right-hand corner of your screen,
by the system clock. This will usually pop up a menu with "Preferences"
or "disable" as an option.
2. Try to change one of those options to see if the issue goes away.

PLEASE NOTE: In some cases, you might not be able to completely disable
the security software. The directions for each security software package
differ from vendor to vendor. If you need help, please get in touch with
your security software vendor or computer Help desk.

II. Disable Internet browser Add-Ons/Plug Ins:
___________________________________________________

Each Internet browser comes with optional upgrades or enhancements
commonly known as "add-ons" or "plug-ins." These features make your
Internet browser more useful & certain add-ons or plug-ins can
potentially cause issues with Yahoo! Mail.

To find out if this is the case, please try one of the following tasks
for your specific browser: common uses include (but aren't limited to)
Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts,
Email alerts, Anti-virus/Anti-spy or Games

If you're running FireFox:

1. From the "Tools" menu, select "Add-ons" or "Extensions" depending on
your version.
2. Disable or uninstall extensions found here.
3. Click "OK."
4. Close and relaunch your Internet browser.

NOTE: Once a FireFox extension has been uninstalled, you can reinstall
it by visiting the FireFox extension library here:

https://addons.mozilla.org/?application=firefox


------------------------------------------------------------------------
--

III. Another possibility is that you may have an issue with your router
model.

________________________________________________________________________
__

Are you using a Linksys WRT54GR? If so, please remove all access
restrictions set on the router, as this should resolve the issue.

If these steps do not help, please reply to this email letting us know
what steps you've tried, and the result. This will help our engineering
teams diagnose this issue.

Thank you for your patience while we work on investigating the issue
you've reported.

Regards,

Aaliyah

Customer Care - Yahoo! UK & Ireland

CONFIDENTIALITY NOTICE: This email and any attachment is confidential
and
may be legally privileged. It is intended for the named recipient only.




Original Message Follows:
-------------------------

Mail-Id:
w1.help.ch1.yahoo.com-/l/uk/yahoo/mail/yahoomail/general-03.html-1261224
319-1596

1. What is your name and Yahoo! ID?
------------------------------------
Name: Irene Owen

Yahoo! ID: i.owen

2. What is your email address?
-------------------------------
Email Address: i.owen@yahoo.com

3. Issue Type
--------------
Problem area: Attachment Problem ⬠uploading and attaching

How often this occurs: Always

4. Describe your problem:
--------------------------
I have tried in Firefox and Internet Explorer and I cannot upload
photo attachments. I have tried closing all other tabs and I have tried
restarting the computer, but nothing happens, no error message, just
nothing.

5. Provide your computer system information.
---------------------------------------------
Internet Service Provider (i.e.: BT, Orange): Orange

Browser Version (i.e. IE7, FF2.0): FF3.5.6

Operating System (i.e. WinXP, Mac, Linux): Win Vista

Type of Browser (i.e. FireFox, IE): Firefox