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Connection Unavailable Error

Expected behavior:

1. Turn on TV
2. Click "Yahoo" button on remote to launch widget dock
3. Navigate to focus on "Widget Gallery"
4. Press fire on remote
5. Widget gallery loads and returns menu list of featured, latest, all, categories.

Actual Behavior

From step 4 ...

5. Widget Gallery loads with following message: "Connection Unavailable. The Widget is unable to refresh its data and will be closed. Please try again later.:"
6. Press fire on remote for "Close Widget" button.
7. Repeat steps 3 to 6 repeatedly until error message disappears and widget gallery loads.

On ALL Samsung devices, this bug is reproducible 100% of the time. On Vizio, 50%.

Editorial Comment

For first time users of YCTV on a new LCD TV, I'd suspect the retention rate of those users is very, very low.

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9 Replies
  • We were seeing this earlier last week. We believe it was caused by network issues within the gallery support servers.

    Not sure it if is acting up again.
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  • QUOTE (WidgetRealm @ Jan 25 2011, 12:42 PM) <{POST_SNAPBACK}>
    We were seeing this earlier last week. We believe it was caused by network issues within the gallery support servers.

    Not sure it if is acting up again.



    There could be a time sync issue between the tv and our servers. If the TV is in dev mode, please send an email to tvwidgets@yahoo-inc.com with the code and the time you tried it and we can try to find the issue in the server logs.
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  • QUOTE (Roger @ Jan 25 2011, 01:08 PM) <{POST_SNAPBACK}>
    There could be a time sync issue between the tv and our servers. If the TV is in dev mode, please send an email to tvwidgets@yahoo-inc.com with the code and the time you tried it and we can try to find the issue in the server logs.


    All of our TVs are in dev mode. It happens on all of them. One of them, just for experimentation purposes, is 44M1.
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  • This has been going on for months, by the by.
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  • Any word?
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  • QUOTE (Stephen Fishburn @ Jan 25 2011, 04:03 PM) <{POST_SNAPBACK}>
    This has been going on for months, by the by.


    We are testing out the problem. We will communicate the status and potential fix as soon as we identify one. Thank you for your support.
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  • December 2012 - same problem. Thanks for caring enough to fix it.

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  • @Becky If you are seeing this same issue please share the details. This should have been fixed.

    Thanks!

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  • I have this problem The 'news' widgit is stuck in an 30, 2013. I am unable to load weather "Connection Unavailable. The Widget is unable to refresh its data and will be closed. Please try again later.:" and have tried numerous times without ever achieving bliss. No luck on Amazon instant video. What's up with this?

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