Adam,
is there any chance you can post the user-agent string of this particular device to the forum? The HTC Touch Pro 2 is definitely supported but your device may come in with a special UA that does not get recognized properly.
Once we know the user-agent we can resolve this problem very quickly.
To figure out the UA of this device, please point the mobile browsers (IE and Opera) to
http://whatsmyuseragent.com/ and copy and paste the User Agents to this forum.
Markus